This Refund Policy explains how refunds and cancellations are handled for professional services provided by Shahzaib Mahar Ltd through shahzaibmahar.com. Our goal is always to deliver work you are happy with and to handle any concerns fairly.
1. Service-based work
Because our services are custom and time-based, refunds are considered against the amount of work already completed at the time a request is made.
2. Before work begins
If you cancel a project before any work has started, you are entitled to a full refund of any deposit paid.
3. After work has started
- If work is in progress, refunds are calculated based on the stage of completion. Any hours or milestones already delivered are non-refundable.
- Any unused balance from a deposit, after accounting for completed work, will be refunded.
4. Completed and delivered work
Once a project is completed, approved, and delivered, it is considered final and is non-refundable. If you experience an issue with delivered work, please contact us — we will always try to put it right within the agreed scope.
5. How to request a refund
To request a refund or discuss a concern, email contact@shahzaibmahar.com with your project details. We aim to respond to all refund requests within 3 business days.
6. Processing time
Approved refunds are processed back to the original payment method (for example, PayPal) within 5–10 business days, depending on the provider.